Privacy Policy

Privacy Policy

Last updated: 7th July 2014     Print Privacy Policy


This privacy policy describes how WiComply Holdings Pty Limited (“WiComply”) collects and uses the personal information you provide on the domain umbrella of, our mobile sites and mobile applications, and any other application or access point we make available to you (collectively, our “Site”). It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

By accepting the Privacy Policy in registration or by visiting and using the Site, you expressly consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy.

This Privacy Policy is incorporated into and subject to our Terms of Service.


Information we collect

We collect information to provide better services to all of our users.

We collect information in two ways:

  • Information you give us. For example, many of our services require you to sign up for a WiComply Account. When you do, we'll ask for personal information, like your name, email address, telephone number or credit card. We may present your name, email address or image to other users in your organisation, or otherwise associated with your WiComply account in order to assist in communicating with you.   In some instances, WiComply may include functionality that permits you to provide personal information that is accessible by recipients that you designate as emergency contacts that are not associated with your WiComply account, including your name, contact information and location.
  • Information we get from your use of our services. We may collect information about the services that you use and how you use them, like when you visit a website that uses our services or you view and interact with our content. This information includes:

            Device information

We may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). WiComply may associate your device identifiers or phone number with your WiComply Account.

Log information

When you use our services or view content provided by WiComply, we may automatically collect and store certain information in server logs, including:

  • details of how you used our service, including date and time, your IP address, browser type and browser language.
  • telephony log information like your phone number, calling-party number, forwarding numbers, time and date of calls, duration of calls, SMS routing information and types of calls.
  • Internet Protocol address
  • device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.
  • cookies that may uniquely identify your browser or your WiComply Account.
  • Location information

            Location information

When you use a location-enabled WiComply service, we may collect and process information about your actual location, like GPS signals sent by a mobile device. We may also use various technologies to determine location, such as sensor data from your device that may, for example, provide information on nearby Wi-Fi access points and cell towers.

WiComply may also use your location to determine whether you are within a geo-fenced zone in order to direct incident data to Users associated with your account or to other designated emergency contacts.

            Unique application details

Certain services include unique application details. This information about your installation (for example, the operating system type and application version number) may be sent to WiComply when you install, activate, login, logout, uninstall or deactivate that service or when that service periodically contacts our servers, such as for automatic updates.

            Local storage

We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.

            Cookies and anonymous identifiers

We use various technologies to collect and store information when you visit a WiComply service, and this may include sending one or more cookies or anonymous identifiers to your device. We also use cookies and anonymous identifiers when you interact with services we offer to our partners, such as advertising services or WiComply features that may appear on other sites.


How we use information we collect

We use the information we collect from all of our services to provide, maintain, protect and improve them, to develop new services, to troubleshoot problems, to manage order fulfilment and billing requirements, to identify and authenticate users and to protect WiComply and our users. We also use this information to offer you tailored content.

We may use the name you provide for your WiComply Profile across all of the services we offer that require a WiComply Account. In addition, we may replace past names associated with your WiComply Account so that you are represented consistently across all our services. If other users already have your email, or other information that identifies you, we may show them your publicly visible WiComply Profile information, such as your name and photo.

When you contact WiComply, we may keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.

We use information collected from cookies and other technologies, to improve your user experience and the overall quality of our services.

We may combine information from one service, including personal information, into other WiComply services.

We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy. WiComply processes personal information on our servers in many countries around the world. We may process your personal information on a server located outside the country where you live.



Customers can opt out of being contacted by us by following the opt-out instructions located in the e-mails we may send you, by changing your privacy settings in the Service, or by contacting us at any time.

However, WiComply reserves the right to send its existing customers certain communications relating to the Service as part of our commercial relationship with you, such as service announcements and administrative messages, without offering the opportunity to opt out of receiving them. If you do not wish to receive them, you have the option to cancel your account by logging in to your WiComply account, accessing Account Admin, and clicking the Cancel Account link.


Information we share

We do not share personal information with companies, organizations and individuals outside of WiComply unless one of the following circumstances apply:

With your consent

We will share personal information with companies, organizations or individuals outside of WiComply when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information.

With account Administrators

If your WiComply Account is managed for you by an organisation administrator then your organisation’s administrator will have access to your WiComply information (including your email and other data). Your account administrator may be able to:

  • view statistics regarding your account.
  • change your account password.
  • suspend or terminate your account access.
  • access or retain information stored as part of your account.  
  • receive your account information in order to satisfy applicable law, regulation, legal process or enforceable governmental request.
  • restrict your ability to delete or edit information.

With account Duress Responders

WiComply enables permission to be given to Users to receive duress alerts, meaning your organisation’s duress responders will have access to your WiComply information (including your email and other personal data) and these responders will receive duress notifications when you are within any designated geo-fenced area as defined by your organisation.

With assigned emergency contacts

Your profile settings allow you to assign emergency contacts to receive duress notifications external to those initiated within designated geo-fenced areas as defined by your organisation.    Accordingly, when you utilize WiComply to initiate a duress notification, WiComply will make your personal information available to these contacts.   WiComply is not responsible for whether or how such third parties utilise your personal information.

For external processing

We may rely on third party service providers to assist us in other aspects of operating the Site. For example, we may use third party data centres to host the Web Properties and third party storage providers.   We obtain appropriate contractual and technical protections to limit these service providers’ use and disclosure of your personal information.

For billing and payment processing

All financial and billing information that we collect through the Site is used solely to check the qualifications of prospective customers and to bill for the Service. WiComply does not use this billing information for marketing or promotional purposes.

WiComply uses third-party intermediaries to manage payment processing. These intermediaries are solely links in the distribution chain, and are not permitted to store, retain, or use the information provided except for purposes of payment processing.

For incident response and maintenance

We may share personal information with third party service providers of WiComply in order to perform maintenance or respond to technical incidents affecting our services. Information will only be shared if it is deemed essential to the required operations and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.

For legal reasons

We will share personal information with companies, organizations or individuals outside of WiComply if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

  • meet any applicable law, regulation, legal process or enforceable governmental request.
  • enforce applicable Terms of Service, including investigation of potential violations.
  • detect, prevent, or otherwise address fraud, security or technical issues.
  • protect against harm to the rights, property or safety of WiComply, our users or the public as required or permitted by law.

We may share aggregated, non-personally identifiable information publicly and with our partners - like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services. This could also include government bodies, industry groups, insurers and educational/training facilities.

If WiComply is involved in a merger, acquisition or asset sale, we will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.


Your use of other people’s information

In order to facilitate the services offered through our Site, WiComply allows you in certain circumstances to record information about other people and give other Users limited access to the personal information of other persons.   For example, you may give access to a team member to the personal information of other team members.

By entering into our Terms of Service, you agree that, with respect to the personal information of other persons that you collect, use and disclose on our Site, you have all necessary consents and rights to collect, use and disclose that information as described in the Privacy Policy.

You agree that the indemnity you give to us in the Terms of Service applies to any non-compliance by you with the foregoing.


We are committed to Children's Privacy

WiComply takes children’s privacy seriously and understands their vulnerability in a service that holds identifiable personal information and locations.

The service is not intended for children below the age of 18.   If we learn that we have collected personal information including personal health information from a child under the age of 18 without the appropriate consent, we will delete that information. If you are a parent or guardian of a minor, you may provide us with personal information including personal health information about the minor, or permit us to collect information directly from a person under 18 years of age to use as part of the Service and we will treat it under this Privacy Policy. 

Do not provide us with any personal information including any personal health information unless you are not a minor or your parent or other person who is lawfully entitled to give consent on your behalf has consented to your doing so.


Accessing and updating your personal information

Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it - unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.

We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes).

Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.

Should you wish to opt-out of our data collection and have your personal identifiable information removed, then email


Information security

We work hard to protect WiComply and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:

  • We encrypt many of our services using Secure Sockets Layer (SSL) or Transport Layer Security (TLS).
  • We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
  • We restrict access to personal information to WiComply employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at



Our Privacy Policy applies to all of the services offered by WiComply but excludes services that have separate privacy policies that do not incorporate this Privacy Policy.

Our Privacy Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, sites that may include WiComply services, or other sites linked from our services. Our Privacy Policy does not cover the information practices of other companies and organizations who advertise our services.



We regularly review our compliance with our Privacy Policy. We also adhere to several self regulatory frameworks. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.



Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.